CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis
Vol. 5 No. 4 (2025): November: CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis

Pengaruh Kualitas Pelayanan, Lokasi dan Fasilitas terhadap Persepsi Konsumen: Studi Kasus di Cam Café Brebes

Siti Jaenah (Universitas Muhadi Setiabudi)
Muhamamd Syaifulloh (Universitas Muhadi Setiabudi)
Azizah Indriyani (Universitas Muhadi Setiabudi)
Dumadi Dumadi (Universitas Muhadi Setiabudi)
Slamet Bambang Riono (Universitas Muhadi Setiabudi)



Article Info

Publish Date
30 Nov 2025

Abstract

This study aims to determine the effect of service quality, location, and facilities on consumer perception at Cam Café Brebes. A quantitative approach with a survey method was used involving 147 respondents selected through purposive sampling. Data were collected using Likert scale questionnaires and analyzed with multiple linear regression, t-test, F-test, and coefficient of determination (R²) using SPSS software. The results show that service quality, location, and facilities have a positive and significant effect on consumer perception, both partially and simultaneously. The coefficient of determination (R²) of 0.601 indicates that these three variables explain 60.1% of the variation in consumer perception, while the remaining 39.9% is influenced by other factors. The study concludes that consumer perception is shaped not only by food and beverages, but also by service quality, location convenience, and facility completeness.

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Journal Info

Abbrev

cemerlang

Publisher

Subject

Economics, Econometrics & Finance

Description

CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis, berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas ...