G-Couns: Jurnal Bimbingan dan Konseling
Vol. 11 No. 01 (2027): January 2027, G-Couns: Jurnal Bimbingan dan Konseling

Student Satisfaction with School Counselor Services in Indonesia: Evaluating the “Kenali Potensi” Program

Farida Aryani (Guidance and Counseling Study Program, Faculty of Education, Universitas Negeri Makassar)
Mulawarman Mulawarman (Guidance and Counseling Study Program, Faculty of Education and Psychology, Universitas Negeri Semarang)
Sinta Nurul Oktaviana Kasim (Guidance and Counseling Study Program, Faculty of Education, Universitas Negeri Makassar)
Muhammad Rafli (Guidance and Counseling Study Program, Graduate Programs, Universitas Negeri Malang)



Article Info

Publish Date
01 Oct 2026

Abstract

This study aims to analyze students’ satisfaction with Guidance and Counseling (GC) services regarding the implementation of the government program “7 Jurus BK Hebat: Kenali Potensi” in senior high schools. Using a quantitative descriptive-comparative design, 209 respondents were selected through purposive sampling, a non-probability method with limitations for generalizing the findings. The instrument measured four dimensions: multiple intelligences, learning styles, career readiness, and service satisfaction. To evaluate satisfaction levels and identify demographic differences, data were analyzed using descriptive statistics, independent-samples t-tests, and One-Way ANOVA. Results showed high overall satisfaction (Mean = 3.14), with the intelligence dimension scoring highest (Mean= 3.19). While ANOVA showed no significant difference across grade levels (p = 0.240), the t-test revealed a significant disparity by gender (p = 0.001). These findings confirm the program's effectiveness in enhancing self-understanding but underscore gender's influence on service perception. Consequently, this study suggests a theoretical and practical shift toward gender-responsive counseling. GC teachers should adapt their intervention strategies to bridge the satisfaction gap and ensure equitable support for all students. Keywords: Student satisfaction; Guidance and counseling services; 7 jurus BK hebat; Kenali potensi

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Journal Info

Abbrev

bk

Publisher

Subject

Education Physics Other

Description

Diterbitkan sebagai media publikasi hasil penelitian dan karya ilmiah dalam bidang ilmu Bimbingan dan Konseling sebagai upaya meningkatkan dan mengimplementasikan teori serta praktik layanan Bimbingan dan Konseling. G-COUNS: Jurnal Bimbingan dan Konseling merupakan rujukan media publikasi ini untuk ...