The Effect of Experience on Employee Commitment Mediated by Job Satisfaction at Surabaya Jemursari Islamic Hospital

Wachyuni Aliyah
Lindiawati

JURNAL MANAJEMEN MOTIVASI
Vol 22 No 2 (2026): Jurnal Manajemen Motivasi

This study examines employee experience and engagement through job satisfaction at Surabaya Jemursari Islamic Hospital. An explanatory quantitative design involved 849 employees, using questionnaires and SEM-PLS with multigroup analysis. Employee experience positively and significantly affected job satisfaction, which positively and significantly affected engagement across employment groups. Experience directly and significantly enhanced engagement among permanent and outsourced employees but not contract employees. Job satisfaction significantly mediated this relationship across all groups. These findings highlight the importance of improving employee experience and job satisfaction to strengthen engagement, with particular attention paid to contract employees. Keywords: Employee Experience; Job Satisfaction; Employee Commitment; Mediation