JURNAL MANAJEMEN MOTIVASI
Vol 22 No 2 (2026): Jurnal Manajemen Motivasi

The Effects of Nurse Competence, Service Quality, and Nurse Communication Quality on Inpatient Satisfaction at RSUD Muaradua, South Ogan Komering Ulu Regency

Natasabila (Unknown)
Farida Yuliaty (Unknown)
Ayu Lali Rahmiyati (Unknown)

Article Info

Publish Date
09 Oct 2026

Abstract

This study examines associations between perceived nurse competence, service quality, nurse communication quality, and inpatient satisfaction at RSUD Muaradua, South Ogan Komering Ulu Regency. A cross-sectional survey involved 210 inpatients selected through purposive sampling with ward-based quotas. Data were analysed using PLS-SEM with 5,000 bootstrap subsamples. All three predictors were positively and significantly associated with satisfaction (p < 0.001), explaining 60.2% of its variance. Communication had the largest estimated coefficient. Findings support coordinated improvements in clinical knowledge, service responsiveness, and therapeutic communication, while the cross-sectional design precludes causal conclusions. Keywords: Patient satisfaction; Nurse competence; Nurse communication; Service quality

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Journal Info
JURNAL MANAJEMEN MOTIVASI
Website

Abbrev

jm_motivasi

Publisher

Universitas Muhammadiyah Pontianak

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Motivasi (JMM) adalah Jurnal Ilmiah Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak yang diterbitkan secara berkala 2 (dua) kali dalam satu tahun (Juni dan Oktober) sebagai sarana untuk menyebarluaskan hasil penelitian dan ilmu pengetahuan di bidang ilmu manajemen ...