Pusat Publikasi Ilmu Manajemen
Vol. 4 No. 4 (2026): Oktober: Pusat Publikasi Ilmu Manajemen

Peran Brand Trust dan Brand Equity dalam Memediasi Pengaruh Brand Experience terhadap Willingness to Pay Price Premium pada Konsumen Coffee Shop

Dipa Dwi Milati (Unknown)
ZUSRONY, Edwin Zusrony (Unknown)
Dhevi Dadi Kusumaningtyas (Unknown)
Feri Lupiana (Unknown)



Article Info

Publish Date
01 Oct 2026

Abstract

This study was designed to examine the roles of brand trust and brand equity in mediating the relationship between brand experience and willingness to pay a price premium (WTPPP) among coffee shop consumers. A quantitative approach was adopted, involving 80 purposively selected respondents from Generation Z (aged 18–28) in Semarang Regency who had previously purchased from coffee shops. Data were collected using a 1–5 Likert scale questionnaire and analyzed using SEM-PLS via SmartPLS 4.1.1.8. The findings reveal two key insights. First, brand experience does not significantly influence WTPPP through brand trust; this indicates that brand trust alone is insufficient to transform consumer experience into a willingness to pay a premium price. Second, brand experience has a positive and significant effect on WTPPP through brand equity. This implies that when consumers hold a positive perception of brand equity encompassing awareness, associations, and loyalty their experience with the brand translates more readily into a willingness to pay a premium. Thus, it can be concluded that brand equity serves as a more effective mediator than brand trust in this context.

Copyrights © 2026






Journal Info

Abbrev

PPIMAN

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan ...