Jurnal Pengabdian Nasional (JPN) Indonesia
Vol. 7 No. 3 (2026): September

Pelatihan Ticketing Digital untuk Peningkatan Kemampuan Pengelola Desa Wisata Getas pada Program PPK Ormawa GARDU BEM FIK Universitas Dian Nuswantoro

Muhammad Ilham Maulana (Universitas Dian Nuswantoro)
Zahrotul Umami (Universitas Dian Nuswantoro)
Binfilio Andri (Universitas Dian Nuswantoro)
Muhammad Ammar Desvanda Putra (Universitas Dian Nuswantoro)
Robert Ang (Universitas Dian Nuswantoro)
Andhika Hisyam Muhammad Rafi (Universitas Dian Nuswantoro)



Article Info

Publish Date
30 Sep 2026

Abstract

Digitalization in tourism village management is vital for enhancing administrative efficiency and service delivery. Getas Tourism Village previously managed ticketing manually via logbooks and WhatsApp, requiring capacity building through an integrated system. This community service program aimed to improve administrators' proficiency in operating a digital ticketing system, covering online reservations, payment verifications, booking management, and on-site POS transactions. Held on August 11, 2026, at Pendopo Tubing Genting, the training engaged 7 participants from the tourism village management, BUMDes, and village officials through presentations, a pre-test, hands-on simulations, and a post-test. The evaluation utilized 10 multiple-choice questions (maximum score 100). Analysis was conducted on 4 of 7 participants (57%) who completed assessments without network constraints. The results revealed an increase in the average score from 50 on the pre-test to 82.5 on the post-test (a 32.5-point gain). This program successfully provided foundational operational skills for administrators in adopting digital ticketing at Getas Tourism Village.

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Journal Info

Abbrev

jpni

Publisher

Subject

Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

Description

The mission of Jurnal Pengabdian Nasional (JPN) Indonesia is to serve as the premier peer-reviewed, interdisciplinary journal to advance theory and practice related to all forms of outreach. This includes highlighting innovative endeavours; critically examining emerging issues, trends, challenges, ...