JURNAL MANAJEMEN (EDISI ELEKTRONIK)
Vol. 17 No. 2 (2026): Jurnal Manajemen (Edisi Elektronik)

The Role of Job Satisfaction in Mediating the Influence of Competence and Emotional Intelligence on the Performance of Paramedics at Bhayangkara Hospital in Bengkulu City

Wella Monika (Universitas Bengkulu)
Slamet Widodo (Universitas Bengkulu)



Article Info

Publish Date
05 Jun 2026

Abstract

This study uses job satisfaction as a mediating variable to examine how competence and emotional intelligence affect paramedics' performance at Bengkulu City's Bhayangkara Hospital. A saturation sampling strategy was used to choose a sample of 201 respondents for the quantitative study. Questionnaires were used to gather data, and SmartPLS version 3.2 was used for analysis.Nine. According to the study's findings, paramedic performance is positively and significantly impacted by competence and emotional intelligence, both directly and through job satisfaction. At Bengkulu City's Bhayangkara Hospital, it has been demonstrated that job satisfaction is a significant mediating element that enhances the impact of competence and emotional intelligence on paramedic performance. This study provides insights for hospital management and policymakers to design more effective human resource management strategies in improving paramedic performance through strengthening competence, emotional intelligence, and job satisfaction.  

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Journal Info

Abbrev

manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Manajemen fokus pada penelitian dan artikel yang bertemakan manajemen dengan sub pembahasan: manajemen SDM, manajemen pemasaran, manajemen keuangan, manajemen syariah, manajemen rumah sakit dan manajemen bisnis serta manajemen strategik ...