Jurnal Bisnis Inovatif dan Digital
Vol. 3 No. 3 (2026): Juli: Jurnal Bisnis Inovatif dan Digital

Pengaruh Fasilitas dan Kualitas Pelayanan terhadap Keputusan Berkunjung melalui Citra Destinasi pada Saloka Theme Park

Khuri Nela Imaniah (Universitas Pandanaran)
Leonardo Budi Hasiholan (Universitas Pandanaran)
Heru Sri Wulan (Universitas Pandanaran)



Article Info

Publish Date
31 Jul 2026

Abstract

This study aims to analyze the influence of facilities and service quality on visiting decisions through destination image as a mediating variable at Saloka Theme Park, Semarang Regency. The research was motivated by the decline in visitor numbers amid increasingly intense competition among tourist destinations, highlighting the need to identify the factors that influence tourists' visiting decisions. The results indicate that both facilities and service quality have a positive and significant effect on destination image. Furthermore, facilities, service quality, and destination image also have a positive and significant influence on visiting decisions. The mediation analysis reveals that destination image significantly mediates the effects of facilities and service quality on visiting decisions. These findings suggest that improving facilities and service quality not only directly encourages tourists' decisions to visit but also strengthens the destination image, which in turn enhances visiting decisions. Therefore, the management of Saloka Theme Park is expected to continuously improve its facilities, service quality, and destination image as strategic efforts to increase its attractiveness and encourage more tourists to visit.

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Journal Info

Abbrev

JUBID

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Manajemen Sumber Daya Manusia, Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasi, Manajemen Rantai Pasokan, Tata Kelola Perusahaan, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan ...