Jurnal Strategi Bisnis Teknologi
Vol. 3 No. 3 (2026): Agustus: Jurnal Strategi Bisnis Teknologi (JUSBIT)

Transformasi Etika Komunikasi Bisnis di Era Artificial Intelligence: Kajian Literatur terhadap Tantangan dan Peluang Implementasi AI

Ibnu Waseu (Sekolah Tinggi Ilmu Ekonomi Syariah Putera Bangsa Tegal Jawa Tengah)



Article Info

Publish Date
31 Aug 2026

Abstract

The development of Artificial Intelligence (AI) has transformed business communication practices by improving efficiency, service personalization, and data-driven decision-making. At the same time, the implementation of AI has introduced various ethical challenges related to algorithmic transparency, data protection, and accountability. This study aims to analyze the transformation of business communication ethics in the AI era by examining the challenges and opportunities associated with AI implementation through a literature review approach. This research employed a qualitative method using a literature review of 20 scientific articles published in reputable national and international journals. The data were analyzed through the processes of identification, selection, thematic categorization, and literature synthesis. The findings indicate that AI provides significant opportunities to enhance the effectiveness of business communication, improve service quality, and foster organizational innovation. However, AI implementation also requires adherence to ethical principles, including transparency, fairness, personal data protection, and human oversight, to ensure its responsible use. This study concludes that the successful implementation of AI in business communication depends not only on technological advancement but also on an organization's ability to establish AI governance grounded in the principles of business communication ethics.

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Journal Info

Abbrev

JUSBIT

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Manajemen Sumber Daya Manusia, Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasi, Manajemen Rantai Pasokan, Tata Kelola Perusahaan, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan ...