Corporate Social Responsibility (CSR) programs are increasingly directed at creating sustainable social and environmental benefits, making community satisfaction an important indicator for evaluating the quality of program implementation. This study aims to analyze the level of community satisfaction with the EWAKO LOWITA (Eco-Educational Tourism Based on Lowita Beach Turtle Conservation) Program of PT PLN Indonesia Power UBP Barru and identify aspects that are the program's strengths and areas for development. The study used a quantitative approach with a cross-sectional design. Data were collected through questionnaires from 16 beneficiaries directly involved in the program in Wiringtasi Village, Suppa District, Pinrang Regency. The instrument included 20 assessment aspects with a five-level Likert scale. Data were analyzed using a weighted average value and converted into a Community Satisfaction Index (IKM). The results showed an IKM value of 93.75, categorized as Very Good. The highest aspect was program transparency at 100.00, while CSR officer acceptance reached 97.50. Aspects with the lowest relative values were program reach at 87.50 and increased knowledge and skills at 88.75. Practically, these results serve as a basis for the company to maintain transparency and quality of assistance while expanding the reach of benefits, strengthening community capacity, improving group management and tourism marketing, and developing production and monitoring technologies to strengthen program sustainability.
Copyrights © 2026