JURNAL LENTERA BISNIS
Vol. 15 No. 3 (2026): JURNAL LENTERA BISNIS, SEPTEMBER 2026

PENGARUH SOCIAL MEDIA MARKETING ACTIVITIES TERHADAP BRAND LOYALTY DAN BRAND AWARENESS MELALUI CUSTOMER SATISFACTION DAMPAKNYA TERHADAP PURCHASE INTENTION

Dani Andhikha Budi (Universitas Esa Unggul)
Adma Sari Sitepu (Universitas Esa Unggul)



Article Info

Publish Date
12 Oct 2026

Abstract

The rapid development of the skincare industry and the high use of social media encourage companies to optimize social media marketing strategies to increase consumer purchase intention. This study aims to analyze the influence of Social Media Marketing Activities on Purchase Intention through the role of Customer Satisfaction, Brand Loyalty, and Brand Awareness on TikTok Generation Z users in Greater Jakarta. The study used a quantitative approach with a survey method of 360 respondents selected through purposive sampling. Data were analyzed using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method with the help of SmartPLS 4.0. The results showed that Social Media Marketing Activities has a positive and significant effect on Customer Satisfaction, Brand Loyalty, and Brand Awareness. In addition, Customer Satisfaction has a positive effect on Brand Loyalty and Brand Awareness and is proven to mediate the relationship between Social Media Marketing Activities and both variables. Brand Loyalty and Brand Awareness also have a positive and significant effect on Purchase Intention. It is recommended that Skintific continue to develop creative, educational, and interactive social media content to increase consumer satisfaction, loyalty, and brand awareness. This research provides theoretical contributions in enriching digital marketing literature as well as practical contributions as a basis for developing more effective social media marketing strategies.

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Journal Info

Abbrev

jrlab

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Lentera Bisnis (ISSN 2252-9993, e-ISSN 2598-618X) ini merupakan jurnal ilmiah berkala yang terbit berdasarkan kaidah jurnal ilmiah ditujukan untuk mempublikasikan karya ilmiah hasil penelitian, pengembangan dan studi pustaka di bidang ilmu administrasi bisnis meliputi peminatan ilmu bisnis. ...