Jurnal Terapan Manajemen dan Bisnis
Vol 12, No 2 (2026): VOLUME 12 NUMBER 2 (2026)

Customer Satisfaction as a Key Driver of Repurchase Intention: Evidence from Brand Image and Price Perception in the Beauty Industry

Melia Azedarah Bora (Universitas Negeri Semarang)
Euis Soliha (Universitas Negeri Semarang)



Article Info

Publish Date
11 Sep 2026

Abstract

This study examines the effects of brand image and price perception onrepurchase intention through customer satisfaction among consumers ofSomethinc beauty products using TikTok Shop in Semarang City. Aquantitative explanatory research design was employed. Data werecollected through questionnaires from 150 respondents selected usingpurposive sampling. The respondents were active TikTok users, at least17 years old, residing in Semarang City, and had previously purchasedSomethinc products through TikTok Shop. The data were analyzed usingPartial Least Squares Structural Equation Modeling (PLS-SEM). Theresults show that brand image and price perception have positive andsignificant effects on customer satisfaction. Brand image and priceperception also positively and significantly influence repurchaseintention. Customer satisfaction has the strongest direct effect onrepurchase intention. Furthermore, customer satisfaction partiallymediates the effects of brand image and price perception on repurchaseintention. The model explains 61.9% of the variance in customersatisfaction and 71.8% of the variance in repurchase intention. Thesefindings confirm that customer satisfaction plays a central role instrengthening consumers’ intention to repurchase Somethinc products.Therefore, Somethinc should maintain a positive brand image, ensure thatprices remain appropriate to product quality and benefits, and consistentlyprovide satisfying product and shopping experiences through TikTokShop.

Copyrights © 2026






Journal Info

Abbrev

JTMB

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Terapan Manajemen dan Bisnis (JTMB) - Journal of Applied Management and Business with e-ISSN 2477-5282 and p-ISSN 2599-3127. JTMB is an International Journal, hereinafter abbreviated as JTMB, compiles and publishes various researchers in the field of management especially in the application ...