General Background Quality control is an essential operational framework in manufacturing industries to maintain product standardization and ensure customer satisfaction. Specific Background In sugar processing plants such as PG XYZ, operational challenges persist regarding defective output including porous sugar, lump sugar (krikilan), and oversized sugar (babonan). Knowledge Gap Quantitative evaluations identifying specific root causes of defects and actionable quality control recommendations in sugar production environments remain under-examined. Aims This study analyzes sugar quality control processes at PG XYZ using Seven Tools to identify primary defect causes and provide optimization solutions. Results The analysis reveals total production defect items totaling 1,090 kg, dominated by porous sugar at 53% and improper sugar sizes at 47%, caused mainly by worker oversight, excessive dust, improper pipe cleaning schedules, and equipment issues. Novelty This work maps structured cause-and-effect relationships specifically customized for sugar manufacturing stations using Seven Tools integration. Implications Implementing systematic machine maintenance, worker training, and strict operational adherence provides a clear quality control roadmap for sugar producers. Key Findings Highlights Quality evaluation identified porous sugar (53%) and non-standard crystal sizing (47%) as the dominant defect categories during production. Fishbone analysis traced quality deviations to human negligence, environmental dust, unmaintained equipment, and irregular cleaning schedules. Establishing scheduled pipe cleaning and equipment maintenance protocols maintains output consistency and improves overall customer satisfaction. Keywords Quality Control, Sugar, PG XYZ, Seven Tools, Defect Analysis
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