<![CDATA[Technology developments are helping companies leverage digital systems to manage feedback and suggestions in a more structured way. At PT. Shark Globalindo Jaya’s Pandaan Branch, feedback and suggestions are submitted directly through supervisors or managers, This process causes the submitted information to be inadequately documented, making it difficult for management to organize and follow up on each submission. Based on this condition, a web-based information system was developed to facilitate the submission and management of employee feedback and suggestions. This system covers the process by which employees submit feedback and suggestions, data management by administrators, status updates on feedback, and the sending of notifications to users. Rapid Application Development (RAD) was applied during the development process by involving users throughout its stages to support system completion within a relatively short period. Functional testing was performed through Blackbox Testing, while the System Usability Scale (SUS) was applied to evaluate the usability of the developed system.The Implementation demonstrates that the developed website can support the documentation and management of employee feedback and suggestions while providing employees with an easier way to submit their input. The Blackbox evaluation confirmed that the tested features performed according to the specified functional requirements. The usability evaluation obtained a SUS score of 82.14, corresponding to the Excellent category and Grade B, indicating that the website is suitable for its intended users]]>
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