Escalate : Economics and Business Journal
Vol. 4 No. 02 (2026): Escalate: Economics and Business Journal

The Effect of Service Quality and Price on Purchasing Decisions at Cafe Lapinea Lembang, West Bandung Regency

Siti Nursarifah (Universitas Wanita Internasional, Bandung)
Ayu Yudiani Lestari (Unknown)



Article Info

Publish Date
17 Sep 2026

Abstract

This study aims to determine and analyze the effect of Service Quality and Price on Purchasing Decisions at Cafe Lapinea Lembang, West Bandung Regency, both partially and simultaneously. The research is motivated by issues of inconsistent service, inefficient operational systems, facility quality, price fairness, and intensifying competition among cafes in the Lembang area. This study employs a quantitative, explanatory research approach. The sample consisted of 100 respondents determined using the Slovin formula with accidental sampling, collected through a Likert-scale questionnaire, observation, and interviews. The data were analyzed using multiple linear regression with SPSS. The results show that Service Quality has a positive and significant effect on Purchasing Decisions (t-count 11.972; Sig. 0.000), Price partially has a positive and significant effect on Purchasing Decisions (t-count 10.279; Sig. 0.000), and Service Quality and Price simultaneously have a positive and significant effect on Purchasing Decisions (F-count 77.776; Sig. 0.000), contribution 60.8% (Adjusted R Square). The study recommends that Cafe Lapinea Lembang's management improve staff responsiveness, facility cleanliness, menu-serving reliability, and price consistency and transparency to sustainably drive consumer purchasing decisions.

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Journal Info

Abbrev

escalate

Publisher

Subject

Economics, Econometrics & Finance

Description

Escalate invites both empirical and theoretical articles that explore micro and macro phenomena. The journals publication scope encompasses a wide array of domains, including macro and micro economics, business strategy and policy, entrepreneurship, finance and accounting studies, human resource ...