Jejak digital: Jurnal Ilmiah Multidisiplin
Vol. 2 No. 5 (2026): AGUSTUS-SEPTEMBER

Hubungan Penerapan Komunikasi Terapeutik dengan Kunjungan Ulang Pasien di Poli Gigi RSUD Tarutung Kabupaten Tapanuli Utara Tahun 2026

Risma Nilawati Tambunan (Poltekkes Kemenkes Aceh)
Nasri Nasri (Poltekkes Kemenkes Aceh)



Article Info

Publish Date
22 Sep 2026

Abstract

Therapeutic communication is a form of professional communication between healthcare professionals and patients that aims to help patients understand their health condition, reduce anxiety, and increase trust in the services provided. In dental health care, therapeutic communication plays a strategic role because many patients feel fearful or anxious about dental procedures. Good communication can increase a sense of security and patient satisfaction, and encourage patients to comply with treatment recommendations, including return visits. Objective: To analyze the relationship between the implementation of therapeutic communication and patient return visits at the Dental POLYCHER of Tarutung Regional Hospital. Research Method: A cross-sectional method was used, with measurements of the independent and dependent variables conducted simultaneously to determine the relationship between the application of therapeutic communication and patient repeat visits at the Dental Clinic of Tarutung Regional Hospital. Results: Out of 86 respondents, 16 respondents (18.6%) rated the implementation of therapeutic communication as good, while 70 respondents (81.4%) rated it as poor. Regarding patient re-visit compliance, 34 respondents (39.5%) were compliant and 52 respondents (60.5%) were non-compliant. Statistical analysis using the Chi-Square test yielded a p-value = 0.000 (p < 0.05), indicating a significant relationship between the implementation of therapeutic communication and patient re-visits at the Dental Clinic of RSUD Tarutung.Conclusion: The results of the statistical test using the chi-square test obtained a p-value of 0.000 (<0.05), indicating a relationship between therapeutic communication and patient repeat visits.

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Journal Info

Abbrev

jejakdigital

Publisher

Subject

Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

Jurnal Ilmiah Multidisiplin adalah jurnal elektronik dan cetak Open Access Journal yang diterbitkan oleh Indo Publishing setiap 6 kali dalam setahun menyediakan forum untuk mempublikasikan artikel penelitian asli, artikel review dari kontributor, dan berita teknologi baru mencangkup multidisiplin ...