Greenation Management and Business Review (GMBR)
Vol. 2 No. 2 (2026): Greenation Management and Business Review (April - September 2026)

The Influence of Product Quality and Brand Image on Purchase Decision for Pinkflash Product on E-Commerce with Brand Trust as a Mediating Variable among Generation Z in Jabodetabek

Nazwa Kiren Kirana (Universitas Trilogi, Jakarta, Indonesia)
Francy Iriani Ekawati (Universitas Trilogi, Jakarta, Indonesia)



Article Info

Publish Date
28 Sep 2026

Abstract

This study aims to analyze the influence of product quality and brand image on purchase decisions for Pinkflash products on e-commerce platforms, with brand trust as a mediating variable among Generation Z consumers in Jabodetabek. This research employs a quantitative approach with a causal associative design. The population consists of Generation Z consumers (aged 17-29 years) domiciled in Jabodetabek who have purchased and used Pinkflash products through e-commerce platforms. The sample was determined using non-probability sampling with a purposive sampling technique, resulting in 150 respondents based on the Lemeshow formula. Data were collected through an online questionnaire using a 4-point Likert scale and analyzed using the Partial Least Square-Structural Equation Modeling (PLS-SEM) method with the assistance of SmartPLS version 4.0 software. The results show that product quality and brand image each have a significant effect on brand trust. However, product quality and brand image do not have a significant direct effect on purchase decisions. Conversely, brand trust has a positive and significant effect on purchase decisions and acts as a full mediating variable in the relationship between both product quality and brand image with purchase decisions. These findings indicate that purchase decisions for Pinkflash products among Generation Z in Jabodetabek are more strongly determined by the level of consumer trust in the brand than by direct perceptions of product quality or brand image.

Copyrights © 2026






Journal Info

Abbrev

GMBR

Publisher

Subject

Description

Greenation Management and Business Review (GMBR) is a scholarly journal that provides a platform for in-depth research and analysis in the field of management and business. The journal is committed to publishing high-quality articles that examine the latest theories, practices, and developments in ...