Mandalika Journal of Business and Management Studies
Vol 4 No 2 (2026): Mandalika Journal of Business and Management Studies

The Mediating Role of eWOM in Digital Marketing Mix and Repurchase Intention in Indonesian E-Commerce

Novrizal Nur (Universitas Islam Indragiri, Indonesia)
Charles Samuel Albert (Universitas Widya Gama Malang, Indonesia)
Fatima Wati Ain (STAI Said Perintah Masohi, Indonesia)
Khusnul Khotimah (Universitas Yapis Papua, Indonesia)
Jarot Delta Susanto (Sekolah Tinggi Ilmu Pelayaran Jakarta, Indonesia)



Article Info

Publish Date
08 Oct 2026

Abstract

The rapid growth of e-commerce has intensified the importance of digital marketing strategies in shaping consumers’ post-purchase behavior, particularly repurchase intention. However, the mechanism through which digital marketing activities are translated into consumers’ willingness to repurchase remains fragmented in the existing literature. This study examines the conceptual mediating role of electronic word-of-mouth (eWOM) in the relationship between the digital marketing mix and repurchase intention in Indonesian e-commerce. A qualitative library research approach was employed by synthesizing 37 scholarly publications published between 2017 and 2025, covering eWOM, digital and social media marketing, online customer reviews, trust, customer experience, perceived value, convenience, e-satisfaction, perceived risk, and repurchase intention. The findings indicate that digital marketing activities can stimulate consumer engagement and facilitate the generation and circulation of eWOM. In turn, the credibility, usefulness, relevance, and trustworthiness of eWOM can influence consumers’ information evaluation and behavioral intentions. The synthesis further indicates that eWOM can conceptually function as an intermediary mechanism connecting digital marketing activities with repurchase intention, particularly when supported by trust, perceived value, customer experience, convenience, and e-satisfaction. The study contributes a literature-based conceptual framework that integrates previously fragmented relationships between digital marketing, eWOM, and repurchase intention within the Indonesian e-commerce context. Rather than statistically testing mediation, the study establishes a theoretically grounded pathway for future empirical investigation.

Copyrights © 2026






Journal Info

Abbrev

mjbms

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal ini merupakan sarana publikasi ilmiah untuk menyebarluaskan informasi berupa ilmu pengetahuan dan terlebih khususnya hasil penelitian hasil penelitian, jurnal ini juga menerima manuskrip hasil kajian pustaka dan laporan lainnya untuk ...