Komunikasi Interpersonal dalam Keluarga Broken Home: Studi Fenomenologi pada Emerging Adulthood di Wilayah Mangga Besar

Siti Nadila (Universitas Bina Sarana Informatika)
Deby Puspitaningrum (Universitas Bina Sarana Informatika)

Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Vol. 3 No. 4 (2026): Oktober : Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara

This study aims to understand the interpersonal communication experiences of emerging adults (18–25 years old) from broken home families in Mangga Besar, West Jakarta. Using a qualitative phenomenological approach with an interpretive paradigm, data were collected through observation, in-depth interviews (probing), and documentation involving three main informants and three supporting informants (parents). The research results show that the interpersonal communication that occurs tends to be ineffective: low openness, lack of empathy, minimal emotional support, and communication that is mainly functional. Openness becomes a major barrier because informants fear triggering conflict or being misunderstood. The lack of parental support makes informants prefer peers as a place to share their feelings. The post-divorce family structure also affects the quality of communication. The psychological impacts that arise include loneliness, overthinking, and difficulty trusting others. The urban environment of Mangga Besar being busy makes informants spend more time outside the house to avoid family tension.