<![CDATA[Zakat has great potential, but its realization has not been optimal due to the limited professionalism of the amil. This study aims to analyze the zakat collection performance of BAZNAS in Tegal Regency from the four perspectives of the balanced scorecard. This research employs a qualitative method using interviews and documentation studies. The study finds that BAZNAS Tegal Regency’s collection performance has not shown optimal results from the financial, customer, internal business, or learning and growth perspectives. Therefore, development strategies should focus more on enhancing service innovation, broader transparency, utilizing digitalization to reach new muzaki, and implementing better human resource development programs.]]>
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