Workplace Synergy: Exploring How Satisfaction, Culture, and Motivation Fuel Performance

Yusoff Ahmad Fareed (Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan)
Mawadah Nasser (Berlin International University of Applied Sciences)
Liam Jin Kim (Faculty of Economics and Management, East China Normal University)

Journal of Digital Economy and Management Practices
Vol. 1 No. 1 (2025)

This research aims to test the mediating effect of organizational commitment on the influence of job satisfaction, organizational culture and motivation on the performance of Telkomsel Authorized Partner (TAP) employees in Indragiri Hulu, Indragri Hilir and Kuantan SIningi. This research used questionnaires from 127 respondents, from 3 districts. The analytical tool used is SEM-PLS 4.0. The research results show an increase in employee performance based on the results of statistical tests wheredirect influence between job satisfaction, organizational culture, motivation on organizational commitment, organizational commitment on employee performance and job satisfaction, organizational culture, motivation on employee performance have a positive and significant influence. The indirect relationship shows the importance of organizational commitment built by the company in improving employee performance, which is able to mediate the influence of job satisfaction, organizational culture and employee motivation in improving performance which is required to increase company profits.