IMPLEMENTASI METODE RAPID APPLICATION DEVELOPMENT (RAD) DALAM MEMBANGUN SISTEM INFORMASI PELAYANAN ADMINISTRASI KEPENDUDUKAN BERBASIS WEBSITE PADA KANTOR DESA NUMPONI: RAPID APPLICATION DEVELOPMENT OF A WEB-BASED INFORMATION SYSTEM FOR POPULATION ADMINISTRATION SERVICES AT THE NUMPONI VILLAGE OFFICE

Maria Sofiana Roman Klau (Universitas Timor)
Yasinta Oktaviana L. Rema (Universitas Timor)
Leonard Peter Gelu (Universitas Timor)
Siprianus Septian Manek (Universitas Timor)

HOAQ (High Education of Organization Archive Quality) : Jurnal Teknologi Informasi
Vol. 17 No. 2 (2026): Jurnal HOAQ - Teknologi Informasi

Latar belakang permasalahan didasarkan pada pelayanan administrasi kependudukan di Desa Numponi yang masih dilakukan secara manual sehingga menyebabkan lamanya waktu pelayanan dan tingginya risiko kesalahan pencatatan data. Penelitian ini bertujuan untuk merancang dan mengimplementasikan Sistem Informasi Pelayanan Administrasi Kependudukan berbasis website guna meningkatkan kualitas pelayanan. Metode yang digunakan adalah pengembangan sistem melalui tahapan analisis kebutuhan, perancangan, implementasi, dan pengujian dengan subjek penelitian kepala desa, admin desa, dan masyarakat serta teknik pengumpulan data berupa wawancara, dokumentasi, dan kuesioner yang dianalisis menggunakan Blackbox Testing dan User Acceptance Testing (UAT). Temuan penelitian menunjukkan bahwa sistem mampu meningkatkan efisiensi pelayanan, memperbaiki akurasi pengelolaan data, serta memudahkan proses pengajuan surat secara daring dengan nilai rata-rata UAT sebesar 98,5% yang termasuk kategori sangat baik, Implikasi dari temuan ini adalah sistem yang dikembangkan dinyatakan layak dan efektif digunakan serta dapat mendukung peningkatan kualitas pelayanan administrasi kependudukan di Desa Numponi.   The background of this study is based on population administration services in Numponi Village which are still carried out manually, resulting in long service times and a high risk of data recording errors. This study aims to design and implement a web-based Population Administration Service Information System to improve service quality. The method used is a system development approach consisting of needs analysis, design, implementation, and testing stages, with research subjects including the village head, village admin, and community members. Data collection techniques include interviews, documentation, and questionnaires, which are analyzed using Blackbox Testing and User Acceptance Testing (UAT). The findings show that the system is able to improve service efficiency, enhance data management accuracy, and facilitate online document submission, with an average UAT score of 98.5% categorized as excellent. The implication of these findings is that the developed system is considered feasible and effective for use and can support the improvement of population administration service quality in Numponi Village.