Penataan Jaringan Fiber Optik dan Tanggung Jawab Penyedia Internet atas Degradasi Layanan

Adi Putra (Universitas Dharmawangsa)

Jurnal Hukum Lex Generalis
Vol 7 No 12 (2026): Tema Hukum dan Hak Asasi Manusia

Internet service disruptions often stem from factors beyond consumers’ control, such as disorderly aerial cables, cable cutting by local governments, theft and utility excavation. Using normative legal research, this article examines the legal policy on fiber optic infrastructure and internet service providers’ liability for service degradation. The Job Creation Law and Government Regulation No. 46 of 2021 already provide for facilitation, passive infrastructure access and reasonable cost, but lack a binding levy formula and a national norm on cable placement. Cable cutting is generally not force majeure; providers remain liable and consumers are entitled to proportional bill reductions.