Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi dan Hukum
Vol. 10 No. 1 (2026): April 2026

The Influence of Service Quality, Product Quality, and Store Atmosphere on Repurchase Decisions at Mie Gacoan in Banda Aceh

Ikhwanul Kiram (Universitas Muhammadiyah Aceh)
Erlinda Erlinda (Universitas Muhammadiyah Aceh)
Fandi Bachtiar (Universitas Muhammadiyah Aceh)



Article Info

Publish Date
30 Apr 2026

Abstract

The high level of competition in the fast food industry requires companies to be able to maintain customer loyalty through repeat purchase decisions. This condition highlights the importance of paying attention to factors that influence consumer behavior, particularly service quality, product quality, and store atmosphere. This study aims to examine and analyze the influence of service quality, product quality, and store atmosphere on consumer repeat purchase decisions at Mie Gacoan Banda Aceh. This study uses a quantitative approach with data collection through a Likert scale questionnaire. The research sample consisted of 96 respondents who were consumers who had made purchases at Mie Gacoan Banda Aceh. The data analysis technique used was multiple linear regression with a significance level of 95% (α = 0.05). The results of the study indicate that product quality and store atmosphere have a positive and significant effect on consumer repurchase decisions. Meanwhile, service quality does not have a significant effect on repurchase decisions, although it shows a positive direction of influence. Simultaneously, service quality, product quality, and store atmosphere have a significant effect on repurchase decisions at Mie Gacoan Banda Aceh.

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Journal Info

Abbrev

humaniora

Publisher

Subject

Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Focusing on culture, economy, and law because it is seen from the perspective of Indonesia, especially in Aceh. The humanities journal provides a platform for case studies and analysis, publishing articles that are useful for people and advancing humanities studies. Issues are published two times ...