Indonesian Journal of Business Analytics (IJBA)
Vol. 6 No. 5 (2026): October 2026

Marketing Digitalization and Its Implications for Business Sustainability and SME Performance in Medan City

Sabda Dian Nurani Siahaan (Universitas Negeri Medan)
Lenti Susanna Saragih (Universitas Negeri Medan)
Dodi Pramana (Universitas Negeri Medan)



Article Info

Publish Date
26 Oct 2026

Abstract

This study aims to examine the effect of marketing digitalization on business sustainability and the performance of Micro, Small, and Medium Enterprises (SMEs) in Medan City, Indonesia. A quantitative research approach was employed using a survey method involving 56 SME owners selected through purposive sampling. Data were collected using a five-point Likert scale questionnaire and analyzed through simple linear regression with the assistance of SPSS software. The findings reveal that marketing digitalization has a positive and significant effect on both business sustainability and SME performance. The utilization of social media, online marketplaces, and digital promotional activities enhances SMEs' ability to sustain their business operations while improving sales growth, customer acquisition, profitability, and operational efficiency. These findings highlight the strategic importance of marketing digitalization in strengthening SME competitiveness and ensuring long-term business sustainability in the digital economy.

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Journal Info

Abbrev

ijba

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Indonesian Journal of Business Analytics (IJBA) is a peer-reviewed journal providing a space for both practitioners and academics for disseminating research results that work in Business Analytics and related fields. IJBA provides an outlet for the increasing flow of interdisciplinary research ...