Human Capital and Organizations
Vol. 4 No. 1 (2026): OCTOBER 2026

Employee Morale and Its Organizational Determinants: Evidence from a Healthcare Clinic in Indonesia

Ayesha Anggi Sulistyani (Faculty of Economics and Business, YARSI University, Jakarta)
Efendy Zain (Faculty of Economics and Business, YARSI University, Jakarta)



Article Info

Publish Date
29 Oct 2026

Abstract

Employee morale is essential to workforce engagement and service quality in healthcare, where teamwork and commitment support patient care. Yet communication difficulties, development needs, and varying motivation may reduce enthusiasm for work. This study examines the effects of communication, work environment, employee development, and motivation on morale at Cahaya Amalia Pratama Clinic in North Bekasi, Indonesia. A quantitative causal survey was conducted with all 50 clinic employees. Primary data came from questionnaires, interviews, and observations; secondary data came from clinic records. Multiple linear regression was used, alongside instrument evaluation, classical assumption testing, and partial and simultaneous significance tests. Communication, employee development, and motivation were significant positive predictors of morale. The work environment had no statistically significant individual effect, suggesting that a generally favorable environment may not independently improve morale when other factors are considered. However, the four factors jointly explained employee morale. The study adds contextual evidence about the individual and combined roles of organizational factors in healthcare morale. The findings suggest that clinic management should prioritize clear internal communication, structured employee development, and sustained motivational support while maintaining conducive working conditions.  

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Journal Info

Abbrev

hco

Publisher

Subject

Economics, Econometrics & Finance

Description

The Human Capital and Organizations HCO journal publishes peer-reviewed, open-access, theoretical, and empirical research articles on major human resources management HRM, leadership, talent, and organizational topics. The Journal of HCO mission is to offer a forum for the growing amount of ...