Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal Human Capital and Organizations
Ayesha Anggi Sulistyani
Faculty of Economics and Business, YARSI University, Jakarta
Economics, Econometrics & Finance

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Employee Morale and Its Organizational Determinants: Evidence from a Healthcare Clinic in Indonesia Ayesha Anggi Sulistyani; Efendy Zain
Human Capital and Organizations Vol. 4 No. 1 (2026): OCTOBER 2026
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/hco.v4i1.433

Abstract

Employee morale is essential to workforce engagement and service quality in healthcare, where teamwork and commitment support patient care. Yet communication difficulties, development needs, and varying motivation may reduce enthusiasm for work. This study examines the effects of communication, work environment, employee development, and motivation on morale at Cahaya Amalia Pratama Clinic in North Bekasi, Indonesia. A quantitative causal survey was conducted with all 50 clinic employees. Primary data came from questionnaires, interviews, and observations; secondary data came from clinic records. Multiple linear regression was used, alongside instrument evaluation, classical assumption testing, and partial and simultaneous significance tests. Communication, employee development, and motivation were significant positive predictors of morale. The work environment had no statistically significant individual effect, suggesting that a generally favorable environment may not independently improve morale when other factors are considered. However, the four factors jointly explained employee morale. The study adds contextual evidence about the individual and combined roles of organizational factors in healthcare morale. The findings suggest that clinic management should prioritize clear internal communication, structured employee development, and sustained motivational support while maintaining conducive working conditions.  
Co-Authors Efendy Zain