Laundry businesses generate wastewater from washing and rinsing activities, which may cause environmental problems if it is not properly managed. This study aims to analyze wastewater management practices at a laundry business in the Panam area of Pekanbaru and identify potential environmental problems related to its disposal system. This study used a qualitative descriptive approach with interviews, field observations, and documentation. The study involved two informants, namely the owner or manager and one employee, selected purposively based on their involvement in the business operations. The findings show that used laundry water is discharged through pipes into a drainage channel without any specific treatment process, as reported by the manager. Observations around the channel found cloudy water, a strong odor, and stagnant water extending onto the road. The use of various cleaning products also needs attention because their residues may enter the wastewater. Since this study did not include laboratory testing, a direct relationship between laundry wastewater and the observed water conditions cannot be confirmed. The study highlights the importance of managing wastewater at its source and maintaining drainage channels to reduce potential environmental problems.
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