Indonesia Private Law Review
Vol. 7 No. 2 (2026)

CONSUMER VULNERABILITY IN INDONESIA'S DIGITAL ECONOMY: TOWARD A VULNERABILITY-RESPONSIVE PROTECTION FRAMEWORK

Norma Sari (Universitas Ahmad Dahlan)
Uni Tsulasi Putri (Universitas Ahmad Dahlan)
Wardah Yuspin (Universitas Muhammadiyah Surakarta)
Guntur Maulana Zamroni (University of Galway)



Article Info

Publish Date
20 Oct 2026

Abstract

Indonesia’s expanding digital economy has transformed consumption while exposing vulnerable consumers to complex risks. This study assesses consumer vulnerability in digital transactions, examines gaps in Indonesia’s consumer protection framework, and proposes an adaptive regulatory model. It employs normative legal research using statutory, conceptual, and functional comparative analysis, supported by stakeholder interviews. The findings reveal that digital vulnerability is multidimensional, exposing children, older persons, persons with disabilities, women, and low-income consumers to interrelated informational, behavioural, accessibility, data, financial, and procedural risks. Indonesia’s consumer protection framework remains fragmented, with stronger preventive safeguards for children but limited protection for other vulnerable groups. The study proposes a vulnerability-responsive framework integrating inclusive digital design, responsive regulation, and targeted consumer empowerment. This framework seeks to bridge the gap between selective regulatory protection and an inclusive approach to digital consumer protection.

Copyrights © 2026






Journal Info

Abbrev

iplr

Publisher

Subject

Law, Crime, Criminology & Criminal Justice

Description

FOCUS The Indonesian Private Law Review discusses matters in the private law field, consisting of established or founded upon law actions. Subsequently, the Indonesian Private Law Review focuses on implementation to put a decision or plan into effect or execution. In the Indonesian Private Law ...