<![CDATA[Integrated patient-queue workflows are important for health information education because students need practical exposure to digital registration and service processes before entering clinical settings. This study aimed to develop and evaluate an integrated patient queue system as a learning medium in the Medical Record and Health Information Laboratory. The study used a Research and Development approach with an ADDIE-oriented development process and a one-group pretest-posttest quasi-experimental evaluation. Fifty-one students participated. The system supported new and returning patient flows, identification by national identity number or medical record number, patient verification, clinic and physician selection, automatic queue generation, voice calling, and data synchronization to medical service records. Competency was measured before and after practice, while usability was assessed using the System Usability Scale (SUS). The mean competency score increased from 41.96±21.84 to 90.20±8.54, with a significant paired difference (t=-14.418; df=50; p<0.001). The mean SUS score was 80.29±12.49. These findings indicate that the integrated queue system is usable and has strong potential to support simulation-based learning of digital patient-service workflows.]]>
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