Journal of Management and Innovation Entrepreneurship (JMIE)
Vol. 4 No. 1 (2026): October

PREDICTING OFFICE WORKERS' PERFORMANCE THROUGH TECHNOSTRESS AND SELF-EFFICACY: A STRUCTURAL EQUATION MODELING APPROACH

Siti Fatimah (Universitas singaperbangsa karawang)
Anggi Pasca Arnu (University of Singaperbangsa Karawang)
Ina Ratnasari (University of Singaperbangsa Karawang)



Article Info

Publish Date
24 Oct 2026

Abstract

Technostress is commonly framed as detrimental, yet digital demands may also stimulate performance when appraised as manageable challenges. This study tests technostress and self-efficacy as predictors of office-worker performance among 280 workers aged 18-35 in South Jakarta who used digital technologies in daily tasks. A 28-item five-point Likert questionnaire was analyzed using partial least squares structural equation modeling. One performance indicator with an outer loading of 0.485 was removed; the final model retained 27 indicators and satisfied reliability, convergent-validity, and discriminant-validity criteria. The structural model explained 60.4% of performance variance. Technostress showed a positive and significant relationship with performance, while self-efficacy also contributed positively. This pattern indicates a potential techno-eustress process: within the observed range, manageable technology-related demands may mobilize effort when employees possess confidence and coping resources. The cross-sectional self-report design cannot establish causality, eliminate common method bias, or confirm an inverted U-shaped effect. Managers should combine realistic digital workloads, technology-enabled prioritization, right-to-disconnect practices, resilience training, coaching, and technical support. The study extends Indonesian evidence beyond education and public-sector samples to heterogeneous metropolitan office work.

Copyrights © 2026






Journal Info

Abbrev

jmie

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

Description

Journal of Management and Innovation Entrepreneurship (JMIE) is a national journal as a scientific study media results of research, thinking, and critical-analytical studies on research in the fields of marketing management, financial management, SDM management, operations/production management, ...