Konfrontasi: Jurnal Kultural, Ekonomi dan Perubahan Sosial
Vol 13 No 4 (2026): Konfrontasi, December

The Effects of Menu Variety and Service Quality on Repurchase Intention through Customer Satisfaction

Rizkyana Amalia (Management Study Program, Faculty of Economics and Business, Universitas Muhammadiyah Cirebon, Cirebon, Indonesia)
Badawi (Management Study Program, Faculty of Economics and Business, Universitas Muhammadiyah Cirebon, Cirebon, Indonesia)
Citra Faathir Widiana (Management Study Program, Faculty of Economics and Business, Universitas Muhammadiyah Cirebon, Cirebon, Indonesia)



Article Info

Publish Date
14 Oct 2026

Abstract

This study analyzes the effects of menu variety and service quality on repurchase intention, with customer satisfaction as a mediating variable, at Kisamen NoodleBar in Cirebon. The study employed an explanatory quantitative design. The population comprised 6,036 customers between September 2025 and February 2026, while a sample of 98 respondents was determined using the Slovin formula, with data collected through Likert-scale questionnaires. Data were analyzed using multiple linear regression, path analysis, t-tests, an F-test, and Sobel tests in IBM SPSS Statistics 31. The results show that menu variety had a positive and significant effect on customer satisfaction (t=5.503; p<0.001), service quality had a positive and significant effect on customer satisfaction (t=9.092; p<0.001), and customer satisfaction had a positive and significant effect on repurchase intention (t=9.126; p<0.001). Customer satisfaction did not mediate the effect of menu variety on repurchase intention (z=1.18), but it mediated the effect of service quality on repurchase intention (z=4.18). The models explained 47.1% of the variation in customer satisfaction and 50.7% of the variation in repurchase intention. The findings emphasize that service improvements create a stronger repurchase pathway through satisfaction, whereas menu variety needs to be accompanied by relevant and consistent differentiation to produce an indirect effect.

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Journal Info

Abbrev

konfrontasi2

Publisher

Subject

Humanities Economics, Econometrics & Finance Social Sciences

Description

Konfrontasi: Jurnal Kultural, Ekonomi dan Perubahan Sosial is a peer-reviewed journal published in March, June, September and December by BIRCU Publisher in association with Himpunan Indonesia untuk Pengembangan Ilmu-Ilmu Sosial (HIPIIS- Indonesian Association for the Development of Social ...