<![CDATA[The implementation of the Saudi Visa Bio application by the Ministry of Hajj and Umrah of Saudi Arabia aims to digitize and accelerate the process of recording biometric data for Hajj and Umrah pilgrims . However , in its implementation at the Bekasi City Ministry of Religious Affairs Office, officers and operators still face various technical obstacles that affect the smoothness of services . This study aims to analyze the level of satisfaction of Saudi Visa Bio application users using the End User Computing Satisfaction (EUCS) approach . The study uses a descriptive qualitative approach with data collection through observation and interviews with employees of the Hajj and Umrah Organization Section (PHU) and Field Work Practice (PKL) students involved in the application 's operation . The analysis was carried out based on five EUCS dimensions , namely content , accuracy , display (format), ease of use , and timeliness . The results of the study show that the display dimension received the best rating because the application interface was considered neat and simple . The content and ease of use dimensions were also considered quite good . However , obstacles were still found in the accuracy of biometric scanning , especially for elderly pilgrims or those who have scars on their fingers , as well as network and server disruptions during peak hours. These constraints can extend processing times by 30 minutes to an hour per pilgrim . The model testing results show that the dimensions of accuracy , content , appearance , and timeliness have a significant effect on user satisfaction , while ease of use does not show a significant effect . This research is expected to be used as evaluation material to improve the quality and effectiveness of the Saudi Visa Bio application service .]]>
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