jle
Vol. 5 No. 2 (2026): NOVEMBER

Pengaruh Harga, Kualitas Pelayanan, dan Kreativitas terhadap Kepuasan Konsumen di P Project Event & Wedding Organizer Kota Jambi

Ilhamudin Ilhamudin (Universitas Islam Negeri Sulthan Thaha Saifuddin Jambi)
Ambok Pangiuk (Universitas Islam Negeri Sulthan Thaha Saifuddin Jambi)
Rohana Rohana (Universitas Islam Negeri Sulthan Thaha Saifuddin Jambi)



Article Info

Publish Date
01 Nov 2026

Abstract

Competition in the wedding organizer industry in Jambi City requires service providers to offer appropriate prices, high-quality service, and creativity to improve customer satisfaction. At P Project Event & Wedding Organizer, prices are relatively higher than those offered by competitors but are considered commensurate with service quality. However, challenges remain in service delivery and the implementation of creative concepts. This study aims to analyze the effects of price, service quality, and creativity on customer satisfaction. A quantitative approach was employed, using probability sampling to select 90 customers. Data were analyzed using multiple linear regression. The results show that price, service quality, and creativity have positive and significant effects on customer satisfaction, both individually and jointly. These findings indicate that improving these three aspects can increase customer satisfaction. The company is advised to maintain price alignment with service value while continuously improving service quality and creativity.  

Copyrights © 2026






Journal Info
jle

Abbrev

jle

Publisher

Subject

Economics, Econometrics & Finance

Description

The Journal of Law and Economics publishes research on a broad range of topics, including the economic analysis of law, the economic analysis of regulation and the behavior of regulated firms, industrial organization and antitrust policy, the political economy of legislation and legislative ...