Journal of Emerging Business Management and Entrepreneurship Studies
Vol. 5 No. 2 (2025): Journal of Emerging Business Management and Entrepreneurship Studies

Pengaruh Kualitas Layanan, Citra Hotel, dan Harga terhadap Kepuasan Pengunjung: Studi pada Hotel Yats Colony Yogyakarta

Satrio Bagus Sujiwo (Unknown)
Yuli Liestyana (Unknown)



Article Info

Publish Date
31 Oct 2025

Abstract

This study aims to analyze the influence of service quality, hotel image, and price on guest satisfaction at the Yats Colony Hotel in Yogyakarta. This study employed a quantitative approach with a causal approach. The study population consisted of all guests who had stayed at the Yats Colony Hotel in Yogyakarta, using a non-probability sampling technique with a purposive sampling method. Data were collected using a questionnaire with a 1–5 Likert scale and analyzed using multiple linear regression in SPSS. The results indicate that service quality and price have a positive and significant effect on guest satisfaction, while hotel image has no significant effect, partially. However, all three variables simultaneously have a positive and significant effect on guest satisfaction. These findings underscore the importance of improving service quality and competitive pricing strategies in building hotel customer satisfaction.

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Journal Info

Abbrev

jebmes

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Management and Business Review (JMBR) is a scientific journal focused on entrepreneur and business issues. Topics discussed in JMBR are: Entrepreneurship, Business, ...