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Dukungan Teknologi Informasi Pada Proses Bisnis Pada Usaha Kecil Dan Menengah (Studi pada Industri UKM di Bangunjiwo, Kasihan, Bantul) Sukarno, Agus; Wahyuningsih, Tri; Liestyana, Yuli
208-7721
Publisher : Jurnal Bisnis Teori & Implementasi

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This study aims to analyze how well IT is used to support the business processes of SMEs in Bangunjiwo, and to identify ways to help SMEs improve IT support for business processes in SMEs in Bangunjiwo. This research is expected to have benefits that can increase managers/owners awareness to take advantage of the information technology support in business processes. By knowing the results of this study, the SMEs are expected to further improve the use of information technology in business processess as to achieve competitive advantage.The unit of analysis for this study is the SME organization, so every organization represented by one person (owner or manager). Population of the research is small and medium companies in Bangunjiwo, Kasihan, Bantul. The sample was selected using purposive sampling technique to determine which companies will be the respondent.The results show that IT support for each business process is lower than importance level that business processes run bySMEs in Bangunjiwo. IT support for SMEs in the business process can be enhancedby the disseminationof research results to the SMEs in Bangunjiwo, so they can understand the importance of IT support. Socialization is intended to motivate the use of IT facilities economically an deasily, so it can be done by SMEs.

Analisis Pengaruh Praktek Total Quality Management (TQM), Terhadap Kinerja Bisnis dan Kepuasan Konsumen (Pada Sentra Industri Gerabah Kasongan Kabupaten Bantul, Yogyakarta) Wahyuningsih, Tri; Liestyana, Yuli; Dewi, Lenny Fitriana
Jurnal Manajemen Bisnis Vol 1, No 1: March 2010
Publisher : Universitas Muhammadiyah Yogyakarta

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Total Quality Management (TQM) was a whole apporch and a part of high level strategy. The system worked horizontally across fuctions and department, involved all employees form hight to low lavel management, included supply chain and customers. The reasearch analyzed the effect of TQM pravtices on business performance and customer satisfaction in industry of Kasongan, Bantul. Simple regression analysis used to test the effect of TQM practies on business performance and customer satisfaction partially. The result showed that TQM practies had positive significant effect on business performance, TQM practies had positive significanly effect on customer satisfaction had positive significantly effect on business performance. So, three hypothesis of the study were supported

PERSEPSI NASABAH TENTANG LAYANAN PERBANKAN: PENGARUH SERVICE FAILURE DAN STRATEGI SERVICE RECOVERY TERHADAP BEHAVIORAL INTENTIONS Yuli Liestyana
Jurnal Keuangan dan Perbankan Vol 13, No 1 (2009): January 2009
Publisher : University of Merdeka Malang

The research was conducted to verify the ability of service quality and service recoverystrategy to predict behavioral intentions in the banking industry. A survey questionnaire wasdeveloped, then it was distributed to 150 customers of banks in Yogyakarta. Data was analyzedusing multiple regression analysis. The results provided support for hypothesis of the negativeeffect of service failure and positive effect of recovery strategy on behavioral intentions.

The Effect of Green Supply Chain Management Practices on Sustainability Performance Febry Anindya Hanumsari; Yuli Liestyana; Yekti Utami
Jurnal REKOMEN (Riset Ekonomi Manajemen) Vol 5, No 1 (2021)
Publisher : Universitas Tidar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31002/rn.v5i1.2789

Sustainability performance as measured through environmental, economic, and social performance, could be a competitive advantage for organizations amid the current tight business competition. Green Supply Chain Management (GSCM) practices which consist of green purchasing, green manufacturing, green marketing, green distribution and packaging, internal environmental management, environmental education, and investment recovery, could be a way for organizations to obtain their sustainability performance. This study aims to examine the impact of GSCM on sustainability performance of natural-dyed batik SME in Yogyakarta Province. The data were collected using questionnaire and later obtained 39 respondents who were selected by using area sampling technique. The data were analyzed descriptively and quantitively using Partial Least Square (PLS) with SmartPLS 3.2.8 software. The results of the analysis show that green purchasing, green manufacturing, green marketing, internal environmental management, and environmental education affect SME’s environmental, economic, and social performance positively and significantly. On the other hand, green distribution and packaging as well as investment recovery do not have positive and significant impact on SME’s environmental, economic, and social performance. The conclusion of this study is that the adoption of GSCM practices does not affect the overall SME’s sustainability performance, yet affects individually.

Dukungan Teknologi Informasi Pada Proses Bisnis Pada Usaha Kecil Dan Menengah (Studi pada Industri UKM di Bangunjiwo, Kasihan, Bantul) Agus Sukarno; Tri Wahyuningsih; Yuli Liestyana
JBTI : Jurnal Bisnis : Teori dan Implementasi Vol 4, No 1 (2013): Februari 2013
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jbti.v4i1.2433

This study aims to analyze how well IT is used to support the business processes of SMEs in Bangunjiwo, and to identify ways to help SMEs improve IT support for business processes in SMEs in Bangunjiwo. This research is expected to have benefits that can increase managers/owners awareness to take advantage of the information technology support in business processes. By knowing the results of this study, the SMEs are expected to further improve the use of information technology in business processess as to achieve competitive advantage.The unit of analysis for this study is the SME organization, so every organization represented by one person (owner or manager). Population of the research is small and medium companies in Bangunjiwo, Kasihan, Bantul. The sample was selected using purposive sampling technique to determine which companies will be the respondent.The results show that IT support for each business process is lower than importance level that business processes run bySMEs in Bangunjiwo. IT support for SMEs in the business process can be enhancedby the disseminationof research results to the SMEs in Bangunjiwo, so they can understand the importance of IT support. Socialization is intended to motivate the use of IT facilities economically an deasily, so it can be done by SMEs.

FLOW EXPERIENCE, CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE, AND CUSTOMER LOYALTY ON ONLINE SHOPPING APPLICATIONS Liestyana, Yuli; Hara, Muhammad
Jurnal Mebis Vol. 8 No. 2: December 2023
Publisher : UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/mebis.v8i2.491

The researchers wanted to get some evidence to prove the hypotheses of this study. Flow experience, customer satisfaction, customer experience, and customer loyalty are the variables in this study. From the population of online shopping application users in the Special Region of Yogyakarta, a sample was selected using a non-probability sampling technique with a purposive sampling method. The data was then analyzed using Partial Least Square with SmartPLS 3.0 software. The first testing stage is the outer measurement to obtain validity and reliability values. Then, the researchers conducted an inner model measurement to find evidence of whether the hypotheses were accepted or rejected. The analysis results show that (1) Flow experience has a positive effect on customer loyalty, (2) Flow experience has a positive effect on customer experience, (3) Customer experience has a positive effect on customer satisfaction, (4) Customer satisfaction does not have a positive effect on customer loyalty, (5) Customer experience has a positive effect on customer loyalty.

The Analysis of Green Supply Chain Management, Green Capability, and Economic Performance: A Study of Catering SMEs in The Special Region of Yogyakarta, Indonesia Liestyana, Yuli; Utami, Yekti; Satmoko, Agung; Amal, Firman Ihlasul
Journal of International Conference Proceedings Vol 5, No 5 (2022): 2nd Wimaya International Conference Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v5i5.1968

The purpose of the paper is to analyze the effect of green supply chain management on economic performance in catering SMEs in the province of the Special Region of Yogyakarta, Indonesia. In the previous research, those relationships are mediated by green capability as the intervening variable. This study uses a purposive sampling technique. There are 50 catering SMEs as samples in this study. The questionnaire data were analyzed using the SEM (Structural Equation Modeling) analysis method using the SmartPLS v.3.2.7 software. The results of this study are different from the previous research. The differences may come from the highly distinct population from the prior research subjects. Therefore, some hypotheses are not accepted. Only one hypothesis is accepted, which is about the effect of green capability on economic performance. The limitation of this research is that it only conducts research in one sector, and the differences in circumstances and places of research cause research results to differ significantly from previous studies. In addition, the results of this study cannot be generalized and do not represent existing businesses in other sectors.

Does Supply Chain Information Sharing Affect the Business Performance of Batik MSMEs in Yogyakarta City? Novanty, Tety; Liestyana, Yuli; Utami, Yekti; Wahyuningsih, Tri; Satmoko, Agung
Journal of International Conference Proceedings Vol 6, No 6 (2023): 2023 WIMAYA Yogyakarta Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v6i6.2641

This study examines the impact of supply chain information sharing on business performance as mediated by operational performance and supply chain integration. This study uses a questionnaire to collect data. This study includes primary data collected from 53 respondents and is focused on batik MSMEs in Yogyakarta City, Special Region of Yogyakarta, Indonesia. PLS-SEM analysis using SmartPLS 4.0 is the research's analysis method. The results of this study are: 1. Supply chain information sharing positively affects supply chain integration. 2. Supply chain information sharing positively affects business. 3. Supply chain information sharing positively affects operational performance. 4. Supply chain integration positively affects operational performance. 5. Supply chain integration positively affects business performance. 6. Operational performance positively affects business performance. 7. Supply chain information sharing positively affects business performance mediated by supply chain integration. 8. Supply chain information sharing positively affects business performance mediated by operational performance. The research team suggests that batik MSMEs in Yogyakarta City should work to adapt products to satisfy urgent customers' needs quickly.

Analysis of Green Product, Green Advertising, Green Perceived Value, Green Trust, and Green Purchase Intention of Aqua Product in Special Region of Yogyakarta Nurhalisa, Suci; Wahyuningsih, Tri; Liestyana, Yuli; Utami, Yekti; Tugiyo, Tugiyo
Journal of International Conference Proceedings Vol 6, No 6 (2023): 2023 WIMAYA Yogyakarta Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v6i6.2653

Consumer's concern for environmental sustainability raises consumption behavior for environmentally friendly products . This study investigates the impact of green products, green advertising, and green perceived value on green purchase intention, with green trust serving as a moderating variable. The population of this research is all consumers of AQUA product in Yogyakarta. The sample of 190 respondents has been chosen with the The technique of purposive sampling. The Partial Least Squares (PLS) method is used in this study to test hypotheses. based Structural Equation Model (SEM) approach. The data collection method uses a Likert scale. Based on the research results, green products, green advertising, and green perceived value significantly influence green trust. There is a Green Trust, substantial Effect on green purchase intention. Green trust acts as a bridge between green products and green purchase intent. Green trust serves as a link between green advertising and green buying intent. Green trust acts as a bridge between green perceived value and green buying intent.

The Analysis of Information and Communication Technology, Supply Chain Management, Competitive Advantage, and SMEs Performance Nafisa, Unesya Lu’luatu; Liestyana, Yuli; Utami, Yekti; Wahyuningsih, Tri; Satmoko, Agung; Tugiyo, Tugiyo
Journal of International Conference Proceedings Vol 6, No 1 (2023): 2023 ICPM Malang Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v6i1.2229

This study analyzed the performance of SMEs influenced by information communication technology, supply chain management, and competitive advantage. The researcher selected the bakpia-producing SMEs in Sleman Regency as the population in this study. This research analyzed the data collected from the questionnaires using SEM (Structural Equation Modeling) analysis method using the SmartPLS v.3.2.7 software. The results of this study show that not all hypotheses are accepted. The first hypothesis is accepted where supply chain management positively affects competitive advantage. Supply chain management also affects SME performance positively; thus, the second hypothesis is accepted. Meanwhile, the third hypothesis is accepted, where information communication technology positively affects supply chain management. Two hypotheses are not accepted. The first is the fourth hypothesis: information and communication technology do not affect competitive advantage. The second is the fifth hypothesis: competitive advantage does not affect SME performance. The research team suggests bakpia-producing SMEs to improve information and communication technology and supply chain management practices.

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