This study examines the implementation of Deli Serdang Regency Regional Regulation Number 4 of 2021 on Waste Management in Kenangan Urban Village and identifies the factors that hinder its implementation. Using a descriptive qualitative approach, data were collected through interviews with seven informants, field observations, and document analysis. The findings were analyzed using Edward III’s policy implementation framework, which comprises four dimensions: communication, resources, disposition, and bureaucratic structure. The results indicate that public outreach and waste transportation services have been implemented; however, the effectiveness of communication remains constrained by limited information dissemination and residents’ access to service-related information. Resource-related challenges include inadequate personnel capacity, budgetary limitations, and insufficient transportation facilities. Although waste management personnel demonstrate a willingness to carry out their responsibilities, coordination between the subdistrict and urban village governments remains insufficient, particularly in responding to operational problems and public complaints. These findings suggest that implementation challenges are not solely attributable to resource shortages but also arise from the misalignment between service requirements, operational capacity, and institutional authority. This study highlights the importance of integrating adequate resources, clear administrative responsibilities, and effective intergovernmental coordination in local waste management. It recommends strengthening operational capacity, establishing clearer complaint-handling mechanisms, and improving the dissemination of waste management information to residents.
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