Escalate : Economics and Business Journal
Vol. 4 No. 4 (2026): Escalate : Economics and Business Journal

Building Brand Awareness Through Digital Marketing At Gulung Jenebora Souvenir Center In Balikpapan

Maria Kautsari (Department of Management, Faculty of Economics, Universitas Terbuka, Indonesia)
Shellyna Julia Tressya Adinata (Faculty of Economics, Universitas Terbuka and Lecturer at Universitas Adiwangsa Jambi, Indonesia)



Article Info

Publish Date
14 Oct 2026

Abstract

This study analyzes how digital marketing contributes to brand awareness at Gulung Jenebora, a local souvenir business in Balikpapan. A descriptive quantitative design was applied using a purposive survey of 50 consumers, supported by observations of Instagram, Facebook, TikTok, and Google Maps during October-November 2025. Data were analyzed through frequencies, percentages, and comparison with platform-level digital metrics. The findings show that 82% of respondents had recognized the brand before purchase, 68% first encountered it through Instagram, and 74% considered visual content influential to purchase interest. Instagram was the strongest digital touchpoint, while TikTok showed reach potential despite a lower follower base. Overall, Gulung Jenebora is positioned primarily at the brand-recognition level rather than spontaneous recall or top-of-mind awareness. The study recommends consistent short-form video, stronger two-way interaction, customer review activation, and selective collaboration with local influencers to strengthen recall and digital visibility

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Journal Info

Abbrev

escalate

Publisher

Subject

Economics, Econometrics & Finance

Description

Escalate invites both empirical and theoretical articles that explore micro and macro phenomena. The journals publication scope encompasses a wide array of domains, including macro and micro economics, business strategy and policy, entrepreneurship, finance and accounting studies, human resource ...