Multidisciplinary Indonesian Center Journal
Vol. 3 No. 3 (2026): Vol. 3 No. 3 Edisi Juli 2026

USER ADOPTION READINESS OF AN ARTIFICIAL INTELLIGENCE-BASED LEARNING MANAGEMENT SYSTEM (LMS) IN HIGHER EDUCATION: A CASE STUDY AT TELKOM UNIVERSITY

Caca Sukma Saeful Hidayat Hidayat (Universitas Telkom)
Imanuddin Hasbi (Universitas Telkom)
Uruqul Nadhif Dzakiy (Universitas Telkom)



Article Info

Publish Date
30 Jul 2026

Abstract

The development of Artificial Intelligence (AI)-based Learning Management Systems (LMS) offers significant potential to enhance the effectiveness of higher education through learning personalization, learning analytics, and the automation of academic processes. However, the successful implementation of AI-based LMS is not solely determined by technological sophistication, but also by users’ readiness to adopt the technology. This study aims to analyze the user adoption readiness of students and lecturers toward AI-based LMS and to examine the effects of perceived usefulness, perceived ease of use, and trust in AIon such readiness. This study employs a mixed-method approach with a sequential explanatory design. The quantitative phase was conducted through a survey of students and lecturers in higher education institutions using a Likert-scale questionnaire, and the data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Subsequently, the qualitative phase involved in-depth interviews to further explain and enrich the quantitative findings, which were analyzed using thematic analysis.This study hypothesizes that perceived usefulness, perceived ease of use, and trust in AIhave a positive influence on user adoption readiness in the use of Artificial Intelligence-based Learning Management Systems (LMS). This study is expected to contribute theoretically to the literature on AI-based educational technology adoption and practically to higher education institutions in developing more effective AI-based LMS implementation strategies that are aligned with users’ readiness.

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Journal Info

Abbrev

micjo

Publisher

Subject

Religion Humanities Earth & Planetary Sciences Education Other

Description

Multidisciplinary Indonesian Center Journal (MICJO) adalah Jurnal multidisiplin yang membahas dan mengkaji semua disiplin ilmu, seperti: - Humaniora - Ilmu sosial - IPA - Ilmu hukum - Ilmu pendidikan, - Ilmu agama - Ilmu bahasa - Filsafat, - Teknik - Bisnis - Ekonomi - Manajemen - Teknologi ...