Horizon: Indonesian Journal of Multidisciplinary
Vol. 4 No. 5 (2026): HORIZON: Indonesian Journal of Multidisciplinary (In-Press)

Pengaruh Social Media Marketing dan Online Customer Review Terhadap Keputusan Pembelian pada Aplikasi Shopeefood di UMKM Mie Pangsit Hanyin

Laia, Faeriatulo (Unknown)
Buulolo, Barasi Hati (Unknown)
Halawa, Sarniman (Unknown)
Pasaribu, Gres Igel (Unknown)
Sinurat, Riomas (Unknown)
Parapat, Andreas Jorghy (Unknown)



Article Info

Publish Date
31 Oct 2026

Abstract

This study aims to analyze the relationship between social media marketing, online customer reviews, and purchasing decisions for the *Mie Pangsit HANYIN* MSME (micro, small, and medium enterprise) on the ShopeeFood application. A quantitative approach with an associative design was employed. Primary data were collected via a Google Forms-based questionnaire using a purposive sampling technique. Out of 92 total responses, 55 met the study's criteria. Data analysis included descriptive statistics, validity and reliability testing, classical assumption testing, multiple linear regression, t-tests, F-tests, the coefficient of determination, and a sensitivity analysis using HC3 robust standard errors. The results indicate that both social media marketing (t = 5.073; p < 0.001) and online customer reviews (t = 6.176; p < 0.001) have a positive and statistically significant relationship with purchasing decisions. When considered simultaneously, both variables also show a significant relationship (F = 238.00; p < 0.001). An R² value of 0.902 suggests that the model explains 90.2% of the variation in purchasing decisions within the sample. However, the residuals do not meet the assumption of normality; therefore, the findings should be interpreted with caution. Furthermore, the associative design and the sampling technique employed limit the generalizability of the findings and do not establish a causal relationship

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Journal Info

Abbrev

hijm

Publisher

Subject

Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences Other

Description

Horizon: Indonesian Journal of Multidisciplinary (HIJM) journal aims to stimulate discussions at all levels of mathematics education through disseminating significant and innovative scholarly studies that are of value to the international research communities. The journal welcomes articles focusing ...