<![CDATA[This study examines the relationship between service quality, facilities, and outpatient satisfaction at the registration section of Mitra Sehat General Hospital, Sleman, Yogyakarta. A quantitative survey was conducted using purposive sampling. Data were collected through a five-point Likert-scale questionnaire and analyzed using validity and reliability tests, regression assumption tests, and multiple linear regression analysis. The findings indicate that service quality and facilities are positively and significantly associated with outpatient satisfaction, with service quality emerging as the stronger predictor in the model. The results also show that both variables jointly explain a substantial proportion of the variation in patient satisfaction, while other factors beyond the scope of this study may also be relevant. These findings suggest that hospital management should prioritize service-delivery improvements, including registration accuracy and responsiveness, clear communication, and well-maintained supporting facilities. However, given the cross-sectional design and the focus on a single hospital, the findings should be interpreted as statistical associations rather than definitive causal effects.]]>
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