UPI YPTK Journal of Business and Economics
Vol. 11 No. 3 (2026): September 2026

Effects of Tax Collection, Digitalization, and Service Quality on Motor Vehicle Taxpayer Compliance in Padang Sidempuan

Nur Asiyah Jamil Rangkuti (Universitas Islam Negeri Sumatera Utara)
Muhammad Lathief Ilhamy Nasution (Universitas Islam Negeri Sumatera Utara)
Nurwani (Universitas Islam Negeri Sumatera Utara)



Article Info

Publish Date
30 Sep 2026

Abstract

Abstract This study aims to analyze the effects of the tax collection system, digitalization of tax services, and service quality on motor vehicle taxpayer compliance in Padangsidimpuan City. Motor Vehicle Tax is an important source of Local Own-Source Revenue; however, taxpayer compliance remains a challenge. This study employs a quantitative approach with an explanatory research design. The sample consisted of 100 respondents selected using purposive sampling. Data were collected through a five-point Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results show that the tax collection system has a positive and significant effect on taxpayer compliance (β = 0.153; p = 0.047). Digitalization of tax services also has a positive and significant effect (β = 0.488; p < 0.001) and represents the strongest relationship in the model. Service quality likewise has a positive and significant effect (β = 0.380; p < 0.001). Together, the three variables explain 72.4% of the variance in taxpayer compliance. These findings emphasize the importance of continuously strengthening tax administration and digital services. Keywords: Tax Collection System; Tax Service Digitalization; Service Quality; Taxpayer Compliance

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Journal Info

Abbrev

jbe

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

UPI YPTK Journal of Business and Economics is a peer reviewed journal published by Universitas Putra Indonesia, YPTK, Padang West Sumatera, Indonesia. The journal publishes original works that advance knowledge of theory, practice and research in the area of management including Accounting, ...