Business and Applied Management Journal
Vol. 4 No. 3 (2026): IN PRESS

Digital Skills, E-Government, and Organizational Performance: The Moderating Role of Trust in Government

Raezal Raezal (Universitas Muhammadiyah Palopo, Indonesia)
Goso Goso (Universitas Muhammadiyah Palopo, Indonesia)
Ilham Tahier (Universitas Muhammadiyah Palopo, Indonesia)
Nugraha Akbar Nurrochmat (University of Life Sciences, Warsaw, Poland)



Article Info

Publish Date
03 Nov 2026

Abstract

This study examines the relationships between digital skills, e-government, and organizational performance, while investigating the moderating role of trust in government in health education institutions. The study used a quantitative, cross-sectional survey design and involved 150 employees selected through purposive sampling. The study collected data using a structured questionnaire and analyzed them through Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess both direct relationships and moderating effects. The findings show that digital skills and e-government are positively and significantly related to organizational performance, indicating that employees’ digital competencies and the implementation of digital government systems are important organizational resources. However, trust in government does not significantly moderate either the relationship between digital skills and organizational performance or the relationship between e-government and organizational performance. These results suggest that the performance benefits associated with digital capabilities may not necessarily depend on employees’ trust in government. The study contributes to digital governance literature by providing empirical evidence on the boundary conditions of digital capability–performance relationships. Practically, health education institutions should prioritize strengthening employees’ digital competencies and improving e-government implementation, while addressing institutional trust as a complementary governance concern rather than assuming it amplifies the performance effects of digital transformation.

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Journal Info

Abbrev

bamj

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences

Description

Business and Applied Management Journal is Peer-reviewed refereed journal aiming at engaging academicians as well as practitioners. Focus on the areas of economics, finance, banking, capital markets, takaful and law. The aim of the Journal is to foster academic research by publishing original ...