Business and Applied Management Journal
Vol. 4 No. 3 (2026): IN PRESS

The Mediating Role of Marketing Orientation in the Relationship between Digitalization, Financial Literacy, and Financial Sustainability: The Moderating Role of Government Support

Endang Kristiawati (Universitas Tanjungpura, Indonesia)
Giriati Giriati (Universitas Tanjungpura, Indonesia)
Wendy Wendy (Universitas Tanjungpura, Indonesia)



Article Info

Publish Date
05 Nov 2026

Abstract

This study analyzes the effect of financial digitalization and financial literacy on the financial sustainability of MSMEs, with marketing orientation as a mediating variable and government support as a moderating variable. The study surveyed 162 MSMEs using purposive sampling, and the data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 4. The results show that financial digitalization has a significant positive effect on marketing orientation (β = 0.337; p = 0.001), while financial literacy does not significantly affect marketing orientation (β = 0.050; p = 0.583). Marketing orientation significantly influences financial sustainability (β = 0.350; p = 0.000) and significantly mediates the effect of financial digitalization on financial sustainability, but does not mediate the effect of financial literacy on financial sustainability. Government support does not significantly moderate either the effect of financial literacy or financial digitalization on marketing orientation. The model explains 32.2% of the variance in marketing orientation and 12.2% in financial sustainability. These findings underscore the importance of integrating digital financial capabilities with customer and competitor analysis to strengthen MSMEs' financial sustainability.

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Journal Info

Abbrev

bamj

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences

Description

Business and Applied Management Journal is Peer-reviewed refereed journal aiming at engaging academicians as well as practitioners. Focus on the areas of economics, finance, banking, capital markets, takaful and law. The aim of the Journal is to foster academic research by publishing original ...