Jurnal Pengabdian Masyarakat
Vol. 4 No. 2 (2026): Jurnal Pengabdian Masyarakat (Bisma)

Analisis Pengelolaan Arsip Digital Dan Pelayanan Administrasi Kependudukan Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Merangin

Taufiq Alva Rizal (Universitas Merangin)
Natasya Rahmadani (Universitas Merangin, Indonesia)
Suci Lestari (Universitas Merangin, Indonesia)
Hasmawati (Universitas Merangin, Indonesia)



Article Info

Publish Date
28 Oct 2026

Abstract

This study analyzes digital archive management and population administration services at the Department of Population and Civil Registration (Disdukcapil) of Merangin Regency. The research employs a qualitative descriptive approach through literature review and document analysis. The findings indicate that digital archive management at Disdukcapil Merangin faces significant challenges, including limited server infrastructure, unstable internet connectivity, and inadequate digital literacy among staff. These obstacles impact the efficiency of population administration services, including delays in document retrieval and issuance. The study also identifies the JEBOL (Jemput Bola) program as an innovation that partially mitigates accessibility issues for remote communities. However, the program faces technical constraints related to electricity supply and network coverage. The research concludes that optimizing digital archive management requires strengthening infrastructure, enhancing human resource competency, and developing integrated Standard Operating Procedures (SOP).

Copyrights © 2026






Journal Info

Abbrev

bisma

Publisher

Subject

Religion Agriculture, Biological Sciences & Forestry Humanities Education Physics

Description

Bisma: Jurnal Pengabdian Masyarakat : is a peer reviewed and open access journal. This journal is published by Darunnajah University Jakarta, in collaboration with the Center for Research, Publication and Community Service (LP3M). Bisma is a national journal that contains the results of community ...