Lentera Negeri
Vol. 7 No. 1 (2026): Lentera Negeri

Applying Servicescape to the PDRI House renovation to support cultural tourism in West Sumatra

I Nengah Tela (Universitas Bunghatta)
Haryani Haryani (Unknown)
Jonny Wongso (Unknown)
raudhotuljannah (Unknown)
Hendrino (Unknown)



Article Info

Publish Date
28 Oct 2026

Abstract

This study examined the integration of servicescape and heritage conservation in renovating the Emergency Government of the Republic of Indonesia (PDRI) House to support cultural tourism development. A descriptive qualitative approach employed field observations, semi-structured interviews, and document analysis. Findings were interpreted using three servicescape dimensions and heritage conservation principles, with source triangulation. Building deterioration affected walls, ceilings, floors, roofing, and wooden components, highlighting conservation and safety concerns. Historical interpretation and visitor facilities also required improvement. The proposed Heritage Servicescape framework established four intervention priorities: structural safety, conservation of authentic attributes, environmental enhancement, and tourism experience development. Integrating servicescape principles with heritage conservation provides a conceptual framework for improving historical interpretation, visitor accessibility, and environmental quality while preserving architectural authenticity. Further empirical evaluation is required to establish its effectiveness in enhancing visitor satisfaction and sustainable cultural tourism development.

Copyrights © 2026






Journal Info

Abbrev

lentera

Publisher

Subject

Humanities Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

Description

Lentera Negeri welcomes submissions across a comprehensive range of academic disciplines, spanning the social sciences, humanities, natural sciences, applied sciences, and technology. Within the social sciences, the journal considers research in sociology, psychology and mental health, counseling ...