JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE)
Vol 7 No 3 (2026): October 2026

The Effectiveness of Blockchain Integration in Digital Payment Systems on Transparency and User Experience

Eillin Lay (Universitas Universal, Batam)
Ibnu Harris (Universitas Universal, Batam)



Article Info

Publish Date
31 Oct 2026

Abstract

The development of blockchain technology has created new opportunities to improve the quality of digital payment systems through greater transparency, ease of use, and transaction efficiency. These aspects are considered important factors in shaping user experience when utilizing digital payment services. Therefore, this study aims to examine the influence of perceived transparency, perceived ease of use, and transaction efficiency on user experience in blockchain-integrated digital payment systems. This study employed a quantitative approach by collecting data through an online questionnaire distributed to 407 respondents. The collected data were analyzed using multiple linear regression with the R programming language through the Kaggle platform. The results indicate that perceived transparency, perceived ease of use, and transaction efficiency have a positive and significant effect on user experience, with regression coefficients of 0.333, 0.255, and 0.205, respectively. These findings suggest that improving transparency, usability, and transaction efficiency in blockchain-based digital payment systems can enhance the overall user experience.

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Journal Info

Abbrev

jbe

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

1. Human Resource Management, 2. Financial Management, 3. Marketing Management, 4. Strategic Management, 5. Organizational Behavior, 6. Operations Management, 7. Change Management, 8. Management of Sharia, 9. Knowledge Management 10.Entrepreneurship, 11.E-Business, 12.Business Management, 13.Capital ...