<![CDATA[Timely nursing response is important in emergency care because delays may affect patient experience and satisfaction. This study examined the relationship between nurses’ response time and patient satisfaction in the Emergency Department of Drajat Prawiranegara Hospital, Serang. A quantitative correlational study with a cross-sectional design was conducted from March to June 2025. Sixty-eight respondents were selected using accidental sampling. Response time was observed and categorized as fast (≤5 minutes) or slow (>5 minutes), while satisfaction was assessed using a questionnaire covering tangibles, reliability, responsiveness, assurance, and empathy. Data were analyzed using Pearson’s chi-square test at α=0.05. Fifty-two respondents (76.5%) received a fast response and 16 (23.5%) received a response of more than five minutes. Overall, 55 respondents (80.9%) were satisfied and 13 (19.1%) were dissatisfied. Among those receiving a fast response, 48 (92.3%) were satisfied, compared with 7 (43.8%) among those receiving a response of more than five minutes. The chi-square test showed a significant association between response time and satisfaction (χ²=17.312; p<0.001), with an odds ratio of 15.43 (95% CI 3.67–64.88). These findings support monitoring nursing response time for service quality improvement.]]>
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