E-government refers to the use of information technology to improve the effectiveness and quality of public services, including the management of population data. This study aims to analyze the implementation of e-government in improving the validity of population data at the Gorontalo Regency Population and Civil Registration Office, as well as the factors that influence it. This study employs a qualitative method with a descriptive approach through interviews, observations, and documentation. The results indicate that the implementation of e-government has proceeded fairly well through the adoption of the Population Administration Information System (SIAK), the Electronic Identity Card (KTP-el), the Digital Population Identity (IKD), and electronic-based administrative services capable of supporting data integration, reducing duplicate data, and improving the validity of population data. However, its implementation has not yet been optimal as it still faces challenges in the areas of human resources, public digital literacy, and information technology infrastructure. Factors influencing e-government implementation include information and data, information technology, organizational and managerial aspects, regulations and laws, as well as the environmental and institutional context. Therefore, it is necessary to enhance human resource capacity, strengthen public digital literacy, and improve technology infrastructure to support more effective and accurate population administration services.
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