Jurnal Ilmu Farmasi dan Farmasi Klinik (Journal of Pharmaceutical Science and Clinical Pharmacy)
Vol. 23 No. 2 (2026): Jurnal Ilmu Farmasi dan Farmasi Klinis (JIFFK)

Correlation between Drug Information Services, Antibiotic Compliance, and Patient Satisfaction: A Cross-sectional Study at Osadha Clinic, Denpasar

Ni Kadek Angellina (Department of Clinical Pharmacy, Faculty of Health Sciences, Bali Internasional University, Denpasar, Bali, Indonesia)
I Gusti Ayu Rai Widowati (Department of Clinical Pharmacy, Faculty of Health Sciences, Bali Internasional University, Denpasar, Bali, Indonesia)
I Gusti Made Aman (Department of Clinical Pharmacy, Faculty of Health Sciences, Bali Internasional University, Denpasar, Bali, Indonesia)
I Putu Riska Ardinata (Department of Clinical Pharmacy, Faculty of Health Sciences, Bali Internasional University, Denpasar, Bali, Indonesia)
Ida Ayu Manik Partha Sutema (Department of Clinical Pharmacy, Faculty of Health Sciences, Bali Internasional University, Denpasar, Bali, Indonesia)



Article Info

Publish Date
07 Nov 2026

Abstract

Drug information services are an integral part of good pharmacy practice and play a vital role in promoting antibiotic compliance and ensuring treatment success. This study aimed to examine the correlation between drug information services, antibiotic compliance, and patient satisfaction at Osadha Clinic, Denpasar, Bali. A cross-sectional observational study was conducted involving 105 patients, using structured questionnaires and a pharmacist’s drug information checklist. Antibiotic compliance was assessed using a 16-item yes/no questionnaire, while patient satisfaction was measured through 22 Likert-scale statements. Validity and reliability were confirmed with an r-table value of r > 0.361 (p < 0.05), and Cronbach's alpha coefficients of 0.972 for compliance and  0.881 for satisfaction. Pearson correlation analysis demonstrated a significant relationship between drug information services and antibiotic compliance (r = 0.814, p < 0.001), as well as between drug information services and patient satisfaction (r = 0.905, p < 0.001). High-quality drug information services (characterized by clarity, accuracy, and comprehensibility) significantlyenhance patient compliance and satisfaction. These findings underscore the importance of strengthening pharmaceutical care to support rational antibiotic use and improve overall healthcare outcomes.

Copyrights © 2026






Journal Info

Abbrev

Farmasi

Publisher

Subject

Medicine & Pharmacology

Description

Selamat datang di situs e-Publikasi Ilmiah Fakultas Farmasi Unwahas (Universitas Wahid Hasyim) Semarang. Situs ini berisi kumpulan publikasi ilmiah yang diterbitkan oleh Fakultas Farmasi Unwahas. Publikasi berasal dari jurnal-jurnal serta hasil prosiding seminar yang dilaksanakan oleh Fakultas ...